Jones Radiology is dedicated to delivering the highest standard of radiologist expertise, equipment and technology, and accurate reports and quality images specific to your needs.

URL for InteleViewer Portal

  • What do I do if my account is locked?
    If you have locked your account, (after too many consecutive failed logins), please call 08 8309 2222 (option 2) or email and one of our friendly staff will assist you.
  • How do I get access to a patient’s old images if I didn’t refer them?
    View the referrer access page.
  • What do I do if I don’t know my password?
    You can call Jones Radiology Online 24/7 support on 08 8309 2222 (option 2). Alternatively, you can email
  • How do I print the report if I need to?
    You can export reports as a PDF file, viewable with Adobe Reader.
    When viewing a case, go to “File” > “Export Report to PDF…”.

Download Adobe PDF Reader

  • How do I have more than one viewport on InteleViewer? (i.e. split the screen up)
    By pressing the number keys on your keypad, you can choose how many viewports are open on your screen. Press 1 for one viewport, 2 for a twin screen and so on.
  • How can I export images?
    To export single images to the Desktop as JPG image (e.g. for a presentation), select the required image, then go to “File” -> “Export jpeg” (or press CTRL + E).
    To export the whole study as raw DICOM data (e.g. for further processing in third party software tools), select “File” -> “Export DICOM”, end select a destination folder for export.
    For more information, or help using this feature, please call 08 8309 2222 (option 2) or email
  • Can I get email notifications when imaging is performed on one of my patients?
    Yes, InteleConnect can be configured to send an email when imaging or report is made available for a referred study. To activate InteleConnect notifications, follow these steps:

    1. Log in to InteleConnect.
    2. On the upper right side of the InteleConnect user interface, click the link to “Profile”
    3. On the Account tab. Ensure the email address is the destination you would like the notifications sent.
    4. Update and save if required.
    5. Click on the “Notifications” tab.
    6. Apply checkboxes to delivery options as preferred.
    7. Click Save

    Note: ensure “Send events by email” is checked.

  • How can I identify which CT series will be best to look at rather than load all of them which takes too long?
    Generally for CT Scans, the image series that will give you a quick, yet still very informative summary is the first set of axial images (from the left) shown in the thumbnail view at the top of the InteleViewer screen.

Referrers – for questions regarding our service please contact your Medical Liaison Officer.