We provide high-quality, diagnostic imaging services across South Australia and into the Northern Territory. Find out how to pay your invoice and read more about our billing policy and fees below.
How can I pay my invoice?
We have several options for you to pay your account for imaging services.
Payments can be made by Cash, Cheque, EFTPOS, American Express, Master Card, Visa or BPAY.
To pay an account online, visit our Secure Payment Page (BPOINT)
To make your payment over the telephone please call (08) 8309 2222 (select Option 3) during business hours. You’ll need your Jones Radiology invoice number and credit card to complete the payment. We will send you a receipt via post or email, whichever is your preference.
You can pay in person at any of our clinic locations. Visit our Clinic Location page to find your closest clinic.
We ask that you settle your account in full on the day of your examination or procedure. If the service is eligible for Medicare rebate, the clinic staff will claim your invoice with Medicare on your behalf; you will receive the rebate within 48 hours in the nominated account registered with Medicare.
I've received a cheque for Jones Radiology, how can I get it to you?
Cheques payable to Jones Radiology can be sent to:
PO Box 7054, 252-254 Halifax Street, Adelaide, SA 5000
Alternatively, you can take it to any of our clinic locations. Visit our Clinic Location page to find your closest clinic.
How much will my medical imaging procedure cost?
The cost of your procedure will vary depending on the type of medical imaging service your healthcare practitioner requests. We will provide you with an estimate of the cost at the time of booking your appointment.
We base this estimated fee on the information provided, which directly relates to the Medicare billing code of the service you require. In some situations, this price may change once we have physically sighted your request and performed the service.
If an out-of-pocket fee is applicable, we require full payment on the day of service.
We manage services performed in emergency departments and inpatient treatment in private hospitals differently to outpatient services. Please see below for information on emergency departments and inpatients.
What is our billing policy?
We use a mixed-billing policy. Mixed billing means that fees are made up of the Medicare rebate amount plus a provider fee, commonly known as ‘a gap’ fee.
To deliver the highest quality imaging services and achieve better healthcare outcomes, we continually invest in the latest equipment and technology. By charging a gap fee, we can maintain and continuously upgrade our equipment, ensuring that you receive the best possible care.
Is my medical procedure covered by Medicare?
Many medical imaging procedures are partially covered by a Medicare rebate, meaning the rebate from Medicare is often less than the actual cost of providing the service. For this reason, there is usually a ‘gap’ payment charged to the patient. The gap payment is the difference between the fee for our services and the Medicare rebate.
The size of the gap payment varies depending on the type and number of tests, and the complexity. Additionally, for some tests, there may not be a Medicare rebate at all. See below for information for pensioners and healthcare cardholders.
Why is there no Medicare rebate for my medical imaging procedure?
There are a few procedures that are not included in the Medicare Benefits Scheme and as such, there is no rebate available. For these procedures, Jones Radiology will issue an invoice, and the patient is responsible for payment of this invoice on the day. Patients are advised of estimated costs associated with their procedure or examination at the time of booking their appointment.
What is a ‘Gap fee’ or ‘out of pocket’ expense?
A ‘Gap fee’ or ‘out-of-pocket’ expense is the difference between any Medicare rebate you receive and Jones Radiology’s fee for this examination or procedure. The size of the gap or out-of-pocket expense depends on the type of examination or procedure requested by the requesting practitioner.
What if I am a pensioner or healthcare card holder?
Pensioners and healthcare card holders are bulk billed or billed at a discounted rate for some Medicare rebateable imaging procedures. There are a small number of services (such as after-hours examinations) that are not eligible for the discounted rate.
Most Ultrasound and Interventional procedures will incur an out-of-pocket fee.
What if I am a Veterans Affair Card Holder?
The Department of Veterans Affairs (DVA) covers the cost of X-rays, Nuclear Medicine Imaging, Ultrasound and CT for Gold DVA cardholders. Some procedures, such as MRI and PET are not automatically covered for gold DVA cardholders without preapproval being organised. DVA White cardholders have more limited cover.
All DVA cardholders are advised to contact DVA to discuss their coverage prior to any medical imaging examination or procedure. Jones Radiology provides an estimate of costs associated with their procedure or examination at the time of booking your appointment.
I attended a private Emergency Department and paid the hospital, why have I received an account?
Jones Radiology act as a third-party provider of services in many private hospitals. At the emergency department, hospital staff asked you to sign an Informed Financial Consent form outlining their fees and notifying you that you’ll be invoiced separately for tests not provided by the hospital, such as pathology, imaging, pharmacy, or medical aides. As such, Jones Radiology charge fees for radiology services which are provided at the request of a treating Emergency doctor and these are not covered in your payment to the hospital.
Services performed in emergency departments are considered outpatient visits by private health funds and are therefore not subject to any fund rebate – even if you are later admitted to hospital. As such, services performed in emergency departments will be invoiced and accounts will be issued via Email or Post the business day after you attended the department. Services that are eligible for a Medicare rebate will be claimed electronically on your behalf before emailing or posting to you.
My procedure was performed during an inpatient visit at a private hospital. Will my private health fund cover the cost?
For inpatient treatment at private hospital facilities, Jones Radiology seeks to maintain a “no gap” agreement with most major private health funds. If you belong to one of these funds, you will not incur out-of-pocket expenses for medical imaging services that are eligible for Medicare rebate. If your private health fund does not have a “no gap” agreement with Jones Radiology or the service is not eligible for a Medicare rebate, you may incur additional fees while you are an inpatient.
Jones Radiology supports affordable healthcare, and we cap out-of-pocket expenses for medical imaging services per hospital admission. Note that this fee cap does not apply to imaging services provided outside of normal business hours, and for imaging services and medical consumables not covered by Medicare or your private health fund.
What if I am covered under Workers’ Compensation?
For Workcover or MVA claimants, Jones Radiology will invoice your agent directly with the relevant claim and approval number. It is essential that you provide us with the details of your insurance company, employer and claim details at the time of booking your examination. You will also be asked to provide this information again at the time of your examination to avoid any delays.
All Workcover or MVA radiology services require you to sign a financial consent form before proceeding with the examination. Please note that if an invoice is rejected, the patient is responsible for payment. If you are unsure if your examination will be covered, please get in touch with your employer or agent to discuss before your appointment with Jones Radiology.
